In the aftermath of Hurricane Sandy, FEDERAL ELEVATOR, INC. would like to provide our customers with the following update:
1. 100% of our Commerical and Residential maintenance/repair technicians are able to be dispatched and have resumed service to our customers. While we are pleased to have resumed “normal” operations, please note that as conditions vary throughout the State, our response times may not be normal as additional factor may need to be considered before dispatching.
2. Our Brick, New Jersey office remains without power; however we are fully operational in our Bristol, PA and Durham, NC locations. Thankfully, we have not sustained any damage or loss at this location. Currently our phones are forwarded to Rich, Jr. at Durham, NC location. Currently, both Rich, Sr. and Leslie have limited email access. Any emails regarding immediate attention, should be directed to email@example.com . Please continue to make all requests for service as normal, through our main phone number. Should you place a service call not receive a call back within fifteen minutes, we ask that you please call back.
3. Should you have any doubts regarding the safety and functionality of your equipment, please contact our office.
Proper function of elevator phones is vital to passenger safety while riding an elevator. Keep in mind these three simple tips to be sure your elevator phone is a functional safety device during an elevator entrapment.
-Be sure your elevator phone is properly programmed.
Elevator phones must be programmed to a phone number which is answered by a live person, 24 hours a day, 7 days a week. Check with your local municipality or building alarm company for suggestions as to where you can program the phone. 9-1-1 and cell phones are not acceptable programming options.
-Be sure your elevator phone is connected to an active, dedicated line.
As a safety precaution, many elevator phones are designed to properly function on a dedicated phone line. Should your phone be programmed, but not dialing correctly, consult with your phone service provider to be sure the line is still on an active, dedicated line.
-Check the functionality of the phone.
Don’t be afraid to test your phone. When the responder answers, let them know you were testing the device. Always be sure to check the elevator phone after any work is done on the phone lines at your facility.
For any additional information regarding your elevator phone, please contact our office at 732-458-5522.